Terms & Conditions
Please note a 30% surchange will apply for all treatments rendered by Svetlana Burckhardt. Available on request or by appointment only.
To secure a suitable time for your appointments, booking in advance is advised for EyebrowExperts services.To book please call, text or email via the details below.
Notification of Appointments – You will receive a reminder via SMS, 1 or 2 days before your appointment to allow for you to change or cancel your appointment.
Cancellation Policy – Should you need to change or cancel a treatment appointment, 24 hours notice is required for us to re-schedule your appointment, subject to availability. Any cancellation with less than 24 hours notice will incur a 100% cancellation fee. This policy also applies if you do not attend a booking.
Pre-Arrival Information – For your first visit allow 10 minutes to complete your client profile details with us. Relax and unwind before your treatments and enjoy our complimentary welcome tea. All times given are treatment times. Late arrival may result in reduced treatment time.
Parking in Double Bay
Cross Street and corner of Jamberoo Lane // 1hr free parking
Kiaora Lane – behind Woolworths on New South Head Road // 2hrs free parking
Cosmopolitan Centre – entrance from Short Street // 1hr free parking
Valuables – Some treatments require the removal of jewellery. Please ensure you retrieve all valuables before leaving, as we cannot be responsible for any lost items.
Refund Policy – All treatments are non-refundable, non-transferable and non-exchangeable.
Etiquette – Please ensure all mobile phones are switched off during your visit.
Product Return Policy – Refunds are offered for all unopened products when accompanied by a receipt and returned within 7 days.
Payment Options – We accept cash and all major credit cards. Visa Card and Maser Card will incur a 2% surcharge and American Express 3%. Prices are subject to change without prior notice.
Amendments – EyebrowExperts revers the right to withdraw/change information without prior notification.
Gift cards are available for any of our treatments and you can purchase them from our reception, over the telephone or via our website.